App Support
Structure Wellness
Welcome to the Structure Wellness app support page. If you need help with the app, your account, or our services, you’re in the right place.
We aim to keep things simple, human, and responsive.
Getting Started
I can’t log in or access my account
Check you are using the email address you registered with. If you’ve forgotten your password, use the reset option in the app.
If you are still stuck, contact us using the details below.
App Issues
The app isn’t loading or is crashing

• Make sure you’re using the latest version of the app

• Check your device software is up to date

• Try closing and reopening the app

If the issue continues, let us know:

• Your device model

• Your operating system version

• What you were trying to do when the issue occurred

Memberships & Bookings
Problems with bookings or access
If you’ve booked a class, workshop, pod, or retreat and something doesn’t look right in the app, contact us and we’ll sort it.
Payments or subscriptions
Subscriptions purchased through Apple are managed by Apple. You can view or cancel them via your Apple ID settings.
Wellness & Content Questions
Using the app alongside in-person services
The app is designed to support your wider Structure Wellness experience. If you’re unsure how to use it alongside workshops, classes, or retreats, we’re happy to guide you.
Data & Privacy
If you have questions about how your data is used, stored, or protected, please see our Privacy Policy or contact us directly.
Contact Support
We believe support should be straightforward and personal.
Email: support@structure.org.uk
Website: https://structure.org.uk
We aim to respond within 48 hours, often sooner.
Feedback
We’re always improving. If you have suggestions, feedback, or ideas for the app, send them through. Sensible input is always welcome.